This policy explains how we deal with expiring and expired domain name registrations.
The customer is responsible for renewing their domain name before the expiry date. Domains can be renewed from the customer account or by contacting support.
We send renewal reminders to the customer email address on file. At least one renewal notice will be sent approximately 30 days before the domain expiry date.
We may also send further reminders closer to expiry, for example 7 days before expiry and on or shortly after the expiry date.
Customers will be charged the renewal price displayed at the time of renewal. Example renewal pricing: .co.uk £9.99/year, .uk £8.99/year, .org.uk £7.99/year, .me.uk £6.99/year.
If a domain is not renewed before expiry, it may stop working and associated services such as website and email may be interrupted.
Expired domains may be suspended. If not renewed within the applicable renewal period, the domain may be deleted and may become available for registration by another party.
Where auto-renewal is available and enabled, we may attempt to renew the domain before expiry using the payment method on file.